Design, development and implementation of a PBX telephony and a web-based administrative information center for the Public Administration

PROJECT NAME

Design, development and implementation of a PBX telephony and a web-based administrative information center for the Public Administration

CLIENT NAME

Primature / OMRH

PAYS

Haïti

PARTNERS

N/A

DURATION

12 month

MANDATE

The main objective of the ARC project is to provide and implement a telephone and online administrative information system to guide and to provide useful information to the citizens in order to access public services without intermediaries.

DELIVERABLES

  • Public service survey report
  • A comprehensive list of Haitian public services
  • Report on the Review of the Mode of Operation of Public Utilities
  • Documentation of Systematisation / Modeling of Public Services
  • List of Model Form and Data Collected From These Forms
  • List of equipment and software to support the central database, local databases, web applications and PBX telephone system
  • Database Design and Implementation Documents
  • Web and Intranet Application Documents
  • Information System Security Settings Guide
  • PBX Phone System Configuration and User Guide
  • System Maintenance Technician Training Guide
  • Formalization document of the Administrative Information Center
  • Final Project Report